Email Notifications

Description

You can set up email notifications for any question you are interested in. When the close ended question is answered as you have defined, a CSV report is sent to the email address that you have specified and allow you to act on the given answer.

You can set the frequency of the email notifications to daily, weekly, or monthly. This helps you to avoid large number of emails at random intervals; you get a CSV report with all matching answers once a day or once a week or once a month.

 

Use Case Example

Expedite your reaction to extreme answers.

When you get the email, you can assign another survey to the respondent who gave this answer for follow up or even reach out to them personally (using live chat or video call – ask your Relations Manager more about this!).

 

How to set it up

When you start typing the email address, more configurations will appear ..

 

Configurations

Name	Description
Send email to	Enter a valid email address.
When	Close-ended question alias. The dropdown will show applicable questions only.
answer is	Choice label
Frequency	How often do you want the notification to go out; daily, weekly, monthly.

 

Frequency

Frequency	Description
Daily	Every day at 01:00 GMT; all data received by then. The past 24 hours.
Weekly	Every Monday at 01:00 GMT; all data received by then. The past 7 days
Monthly	First Day of the month at 01:00 GMT; all data received by then. The past month.